中国邮箱网讯 3月31日消息 美国新冠病毒感染病例近14万，据估计，疫情或致20万美国人死亡。疫情爆发期，跨境卖家如何回复买家邮件。

1、买家询问物品细节的问题

(1） 关于尺寸

示例：一位美国买家告诉你她平时穿US 8码的连衣裙，想、咨询从你这她应该买哪一个尺码，你回复她 M号比较适合。

问题：

Hello，seller , I wear US size 8 , could you give me some advice on which  size I should buy from  you?

回答 ：

Hello , dear customer , size M of  this  dress  will  fit you  pretty  well. Please  f eel  free  to  contact   us  if   you   have  any  other  questions. Thanks!

(2） 关于合并运费

示例：

当买家一次性购买多件商品时，可能会向你提出合并运费的要求，你可以通过修改并发送电子发票（invoice） 的形式，对买家购买的多件商品只收取一次运费。在电子发票发送成功后，及时告知买家运费巳合并，让买家直接通过电子发票进行支付 。

问题 ：

Hello ,   seller ,   can  the shipping fee be paid  together  as I’ve bought  several items from you?

Please. send me just  in one package,   thanks!

回答 ：

Hello ,  dear customer ,  thanks for your  business!

We  have  combined  the shipping already  and only  charge you  the shipping fee once. You can check  the  invoice  I’ve  just  sent  to you  and please. make the payment  through  the invoice directly.Please feel free to contact us if  you have any other questions.  Thanks!

2、 关税问题

问题 ：

Are there any import taxes or customs charges that I need to be aware of if I purchase this and  have it  shipped  to  Louisiana  in  the United States?

回答 ：

Thank you for your inquiry. I understand that you are worrying about any possible extra expense for this item. According to past experience,  it did not involve any extra expense at  buy­ er side for similar small or low cost items. Please do not worry about it too much.

However , in some individual cases, buyer might need to take some import  taxes or  customs charges in import countries. As to specific  rates,  please  consult  your  local  custom  office. Appreciate for your understanding.

Yours Sincerely,

Seller Name or ID

3、关于大量订单询价

问题：

Hello,  I want to order ××××pieces for this item ,  how about the price?

回答 ：

Dear buyer ,

Thanks for your inquiry. We cherish this chance to do business with you very much. The order of  a single sample product  costs  $ ××××USD with  shipping fees included. If you  order ××× pieces in one order , we can offer you the bulk price of ×××× USO/piece with free shipping. I look forward to your  reply.  Regards!

4、支付方式

问题：

Do you accept check or bank transfer?  I do not have a PayPal account.

回答 ：

Thank  you for your inquiry.

For the sake of simplifying the process, I suggest that you pay  through  PayPal. As you know, it always takes at least 2-3 months to clear international check so that the dealing and shipping time will cost too much   time.

PayPal is a faster, easier and safer payment method. It is widely used  in international  on­ line business. Even if you do not want to register a PayPal account, you can still use your credit card to go through  checkout  process  without  any extra steps.

Hope my answer is helpful  to you.

Yours  Sincerely,

Seller Name or ID l

5、还价

问题：

Hello,   I can give  100  dollars. Is it OK?

回答：

Thank  you for your  interest  in my item.

We  are sorry for that we can’t offer you that low price you bargained. In fact the price listed is very  reasonable  and has  been  carefully  calculated  and  our  profit  margin  is already  very  limited.

However ,  we’d like to offer you  some  discount  if  you  purchase  more  than  5  pieces  in  one order ，×% discount  will  be  given  to you.

Please let me know if you have any further questions. Thanks! Yours Sincerely ,

Seller  Name  or ID